Refund policy

Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused and in its original packaging. 

To start a return, you can contact us at Sales@ninesixfourco.com. quoting your order number and the exchange details.

There are no fees for exchanging an item, however, the buyer is responsible for the return shipping.

We don't charge shipping for sending the exchange item back out to you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return.

To request a refund, you can contact us at Sales@ninesixfourco.com. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The buyer is responsible for the return shipping.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.